In celebration of America's independence, Charter Software will be closed Friday, July 3rd. Support hours resume on Monday, July 6th at 6 a.m. mountain time. Emergency support will be available on Friday and through the weekend.
AGCO dealers using Charter Software’s ASPEN AGCO Plus+ Interface can now save time, increase sales, and better serve their customers with easy access to the AGCO Plus+ Commercial Customer Credit program right from within the ASPEN business system.
AGCO Plus+ is a new AGCO Finance financing solution that allows AGCO dealerships' customers to proactively manage their cash flow. With promotions and programs such as competitive retail rates for new machinery sales, aggressive rates for used machinery, as well as financing for parts and service, access to the AGCO Plus+ program can greatly impact dealership sales year-round.
“Supplier incentives like AGCO Plus+ provide AGCO dealers' customers with the means to stock up on parts, purchase essential equipment, and pay for repairs and/or preventative maintenance during critical times of the year when they may not normally have the cash flow, which can help level out the seasonal dips in revenue many dealers experience”
Anne Salemo, President, Charter Software Inc.
The ASPEN AGCO Plus+ interface is a certified, standalone interface for the ASPEN system. Our development team works closely with AGCO to receive certification on each AGCO dealer transaction integrated within ASPEN. Last year, AGCO API integration, which provides AGCO dealers with functionality needed to meet requirements for AGCO’s Dealer Excellence program, was added to the ASPEN AGCO Communications Interface.
We continue to working with AGCO on additional integration for the ASPEN system as it becomes available,” says says Kendall Edwards, Charter Software Business Analyst. “The more functionality we can provide to our dealer customers from within our software, the more efficient and profitable they become, which is our ultimate goal in serving our customer base.”
AGCO Plus+ is a trademark of AGCO Finance and used with permission. AGCO Finance and AGCO Corp. are not affiliated with Charter Software Inc.
Corey McGreevey, Dealer Principal of Kansas Golf and Turf attributes his dealership's growth to the ability to manage his business using the ASPEN dealership management system. KGT is the largest golf car and turf equipment dealer in Kansas and Western Missouri with locations in Wichita and Lenexa, Kansas. The dealership carries eight product lines, including E-Z-Go and Gravely.
New features to ASPEN Customer Portal in the latest release! Customers can now order parts through the portal. Incoming orders automatically create an invoice in ASPEN.
The ASPEN Customer Portal also provides your customers with read-only access to their information including addresses, phone numbers, and email addresses on file, as well as the ability to see and reprint invoices as needed.
Customer Portal provides dealership customers the ability order parts and access their account information using any Internet-connected device.
More and more dealership customers are looking for this type of “self-service” functionality to eliminate time spent waiting in line at the dealership or on the phone.
Customer Portal is included in ASPEN at no additional charge.
As part of our 30th anniversary history, here is a look at some of the dealerships who have followed Charter's developments over the years. Each of these three dealerships were users original users of Charter's DOS-based system and are now using the ASPEN dealership management system.
Greeson Inc., a family-owned and operated powersports dealership in Hot Springs, Arkansas, was among the original DealerWin users who transitioned to ASPEN. As a Charter Software customer and user advocate for 13 years, Dana Greeson served on the DealerWin Steering Committee and regularly attended user group meetings. “In the 30+ years we’ve been in business, the environment has become more competitive and technology has changed— we needed our software to adapt to the times. We have a lot of confidence in Charter Software’s products AND their people, so our decision to stay with them and move to ASPEN was very easy,” says Greeson.
Circle Tractor, an award-winning Illinois John Deere dealership, was one of the very first dealers using Charter’s original DOS system. They later moved on to DealerWin and now have been using ASPEN for the last several years. Nettie Clash, Office Manager, was with Circle throughout both these transitions. Clash attributes their consistency with the Charter’s products to the training and support they’ve received over the years. “It’s the great support that keeps us with Charter, says Clash.”
Now, busy dealership staff can access and add even more important information about their rental units from their mobile device. Using A.I.M.’s mobile access to the ASPEN Dealership Management System, dealership staff can view rental rates, unit condition, attachments, photos, meter readings and invoices, and more.
Newly added functionality to A.I.M. allows remote employees or staff in the rental yard to view rental rates as well as view and upload photos taken from their mobile device to the unit record. Recording up-to-the-minute unit condition with current photos and logged communications helps track the condition of units between rentals.
A.I.M. (ASPEN Interactive Mobility) provides ASPEN users with on-the-go access to important information regarding parts, work orders, rental and non-rental units, invoices and communications from mobile devices including most smart phones and tablets.