Price Files can help make your parts department to run more effectively or increase your margins.

During the month of April 2013, Charter Software received and converted several price files for DealerWin  and ASPEN. If you are interested in receiving a specific price update, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it . For more information on price updates, please visit our Manufacturer's Pricing page.

The following is a list of updated price files now available to customers with the current effective date for each. 

Littleton, CO – April 3, 2013

We along with our strategic alliance partner SATISFYD, are excited to announce the availability of the SATISFYD Professional Solution to users of our ASPEN business system. The SATISFYD Professional Solution is a fully automated customer survey process that gathers and reports customer information for Parts, Service, Sales and Rental transactions for Parts, Service, Sales and Rental transactions from dealers’ business systems. ASPEN is now set up to automatically transmit this data to SATISFYD.  SATISFYD manages the survey process on the dealers’ behalf, based on the criteria they set. The survey results help dealers pinpoint their strengths and weaknesses, and provide access to actionable reporting to improve their process.

“Charter has long-partnered with SATISFYD (formerly known as Strategic Feedback) to assist dealers with improving their businesses by enhancing the dealer experience via the export of data from our DealerWin software,” says Charter Software President Anne Salemo. “Now we have completed the automation required to get ASPEN POS transactions transmitted to SATISFYD so as more of our customers move to ASPEN, they too can now use SATISFYD’s customer insight tools,” she says. “We strive to provide access to tools that will help our customers to make their businesses as profitable as possible,” she adds.

In today’s highly competitive marketplace, a business cannot thrive or survive by guessing what customers need and expect. Our service helps dealers recognize, react and resolve issues identified by their customers amd empowers them to improve customer satisfaction and increase customer retention.

Kristin Rockwood, Director of Sales at SATISFYD

Kristin adds, “We are glad to work with Charter Software in order to carry out our mutual goal of helping equipment dealers maintain a competitive edge in their industry and take their businesses into the future."

About SATISFYD
SATISFYD provides solutions to equipment dealers for tracking, analyzing and improving the customer experience, and is based in Naperville, Illinois.

Price Files can help make your parts department to run more effectively or increase your margins.

During the month of March 2013, Charter Software received and converted several price files for DealerWin  and ASPEN. If you are interested in receiving a specific price update, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it . For more information on price updates, please visit our Manufacturer's Pricing page.

The following is a list of updated price files now available to customers with the current effective date for each. 

ASPEN User Conference: Denver, CO, August 4th through 7th, 2013!

Summer User Conference: Accounting, Units/Rental, & Sales/Customers/CRM

To best accomodate our customers staffing needs, we've separated our user conference into two segments. This August, we'll focus on ASPEN for Accounting, Units/Rental, and Sales/Customers-CRM Early next spring, we will hold a separate conference focusing on Parts & Service. Details for the Parts & Service Conference will be announced later this year.

Who Should Attend the User Conference?
All Accounting Personnel, Sales Managers, Customer Service Reps, and General Managers/Dealer Principals will all gain new knowledge and skills in ASPEN to improve dealership operations!

Why attend the User Conference?

• Receive individualized and specialized training at beginner, intermediate and advanced levels
• Get one-on-one time with our trainers and development staff
• View and learn first-hand the newest features in ASPEN
• Let your voice be heard: participate in the ASPEN Wishlist prioritization
• Connect and share experiences with other ASPEN users!
• Experience Colorado life in the summer right in the heart of downtown Denver, just minutes from activities, shopping, nightlife AND the mountains!

See the ASPEN User Conference page for details and online registration.