Systems Engineer

Job Title: Systems Engineer
Location: Main Office, Littleton, CO
Hours: Full-time, Exempt
Benefits: Full
Reports To: Infrastructure Engineering Manager



The Systems Engineer with help the team ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions as a Level II escalation Subject Matter Expert. Daily responsibilities include but not limited to supporting, maintaining and optimizing existing hardware and software solutions to support the business unit and IT department strategic goals for company growth and success. The Systems Engineer will apply proven, technical skills, communication skills, analysis, and problem-resolution skills to maximize the benefit of IT systems investments.


  • Provide escalated Level II support via a variety of methods and provide technical expertise via verbal and /or written means
  • Diagnose and troubleshoot advanced system and application issues as a Level II Subject Matter Expert
  • Research and resolve hardware and software problems with vendors and customers
  • Participate in planning and positioning the company to successfully support growth
  • Participate in planning and adhering to the departmental budget.
  • Perform other duties and responsibilities as assigned

 Core Required Technical Competencies at Journeymen Level Skill:

  • Microsoft Active Directory – Version 2008 and above
  • Microsoft Server Administration – Version 2008 or above
  • Microsoft Group Policy – Version 2008 or above
  • Microsoft DNS – Version 2008 or above
  • Microsoft DHCP – Version 2008 or above
  • Microsoft IIS – Version 7.x and above
  • Microsoft Hyper-V – Version 2012 and above
  • Microsoft System Center Operations Manager (SCOM) – Version 2007 or above
  • Microsoft Failover Clustering (Windows Server 2008 R2 and above)
  • Microsoft PowerShell

Core Desired Technical Competencies at Journeymen Level Skill:

  • VMWare – Version 6.0 or above
  • DELL EMC SAN Administration – Experience within the past 3 years
  • DELL EMC Avamar Backup Solutions
  • Any top 5 rated Anti-Virus vendor technologies within the past 3 year
  • Cisco Networking, LAN/WAN/VPN
  • Dell Hardware Technologies or Dell Technology Certification
  • Dell Kace 1000/2000
  • Dell Open Manage
  • HP Hardware Technologies
  • HP OpenView
  • Solarwinds
  • Cisco Networking

 Desired Competencies:

  • Collaboration: Develops positive working relationships that emphasize team accomplishment in conjunction with individual contribution
  • Judgment: Initiates action only after evaluating the consequences of the action and determining that the benefits are likely to outweigh the costs
  • Operational Excellence: Manages business priorities and resources to ensure the efficient, timely and cost effective achievement of business results
  • Respect for People: Builds trust-based relationships with people by treating them with dignity, respect, and fairness, while valuing their diversity in background and views.
  • Results Orientation: Establishes high performance standards for self and others and assumes personal ownership and accountability for achieving business results
  • Strategic Reasoning: Creates and communicates a long-term vision, balances short and long term goals, keeps own and team’s work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans
  • Strategic Self-Awareness: Recognizes own strengths and weaknesses and uses that information to guide personal growth and development
  • Tactical Problem Solving: Synthesizes available data and facts into plausible courses of action that will result in the resolution of identified problems
  • Talent Development: Pursues a personal course of development related to business acumen and uses that knowledge to hire, coach, and develop the performance of others.
  • Tenacity: Pursues the resolution of business challenges with urgency and determination to achieve positive outcomes
  • Math and Language: High level Math Skills and Impeccable interpersonal and communication skills with a strong command of the English language 


  • Perform duties under direction of the Infrastructure Engineering Manager and at various times the Sr. System Engineer
  • Ability to take direction and planning from Sr. Level team members and implement without direct supervision but still following the overall methodology of direct management
  • Possess a level of self-discipline to constantly excel with excellence as the only desired outcome
  • Ability to deliver excellence and fulfill the goals of the team, department and the company
  • Ability to self-lead, manage time and make sound decisions in a manner consistent with the essential job functions
  • There are no direct reports connected to this position but possess the ability to mentor team members to deliver a solid end user experience and high level of satisfaction

Education and/or Experience:

  • Undergraduate degree in Computer Science or related field, or requisite job experience is required
  • 2+ years of experience in a System Engineer and Administration role with proven experience in enterprise size solutions provider or department
  • Microsoft Certifications are a plus
  • Cisco Certifications such as CCNA, CCNP, or CCIE are a plus

Math and Language Skills: 

  • Above average math skills required
  • Impeccable interpersonal and communication skills with a strong command of the English language

 Physical Abilities:

  • Ability to sit at a desk or workstation and use a computer for up to 8 hours a day, use hands and fingers to type on a keyboard, use a mouse; vision to view details on a monitor
  • Ability to listen and to verbally communicate with internal and external customers using a telephone handset and/or connected headset device


  • Proven track record of being flexible and creative to adapt to environments where functional and business objectives evolve and change rapidly
  • Strong customer service and written/verbal English communication skills are essential
  • Ability to maintain a positive and respectful demeanor with customers, co-workers and management


  • Climate controlled office environment during normal business hours


  • Flexibility and additional hours may be required to meet business needs

Position Location:

  •  Corporate Office located in Littleton, CO




The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.                 

Equal Opportunity, Affirmative Action Employer:

Charter Software is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to:

  • Ask your direct supervisor for an explanation of anything you do not understand.
  • Attend Orientation and any required training sessions
  • Read your job description and Associate Handbook.
  • Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.
To apply for this position, please e-mail a cover letter and resume to  Denver area candidates only, please.