Testimonials
Located in Versailles, MO, Ozark AG Repair has built its reputation on reliable agricultural equipment service, hands-on expertise, and keeping landowners up and running during their busiest seasons. From routine maintenance to urgent repairs, Andrew Zimmerman and his team know that efficiency in the shop is directly tied to customer satisfaction in the field.
To keep pace with growing service demands, Ozark AG Repair turned to ASPEN Mobile, Service Queue, and TargetPay—tools that help them streamline workflow, reduce paperwork, and serve customers faster. We spoke with Andrew about how these solutions have changed day-to-day operations for his service techs and the business overall.
From Laptops to Mobile
Using ASPEN Mobile made an immediate impact in the shop. Service techs no longer have to be tied to a laptop to see their work—and that’s just the beginning.
“With our old laptop-based system, we typically didn’t use it in service trucks. Now with ASPEN Mobile, we get up-to-the-minute updates as soon as the tech leaves the job. We can actually invoice before they’re even back in the shop.”
This ability to add photos directly to work orders has become a favorite feature of Ozark’s technicians. It helps them keep records of their jobs, so they have a stronger audit trail and more compliant warranties. Additionally, because the system is mobile, techs can update work orders in real time, even in the field.
“ASPEN Mobile has been a good fit for our shop. The service techs like using it—being able to have their jobs and information right at their toolboxes. We used to be on a Windows-based system with laptops, but they really enjoy the switch to mobile devices. Being able to add photos definitely streamlines warranty jobs.”
Saving Time With Voice-to-Text
Typing out job notes can slow down even the best technicians, that’s why Andrew and his team have taken full advantage of ASPEN Mobile’s voice-to-text tool.
“One of the most appreciated features is the excellent voice-to-text support. Service techs aren’t usually speed typists, so this has really cut down on the time it takes to write out the story for a job.”
It’s a small feature with a big payoff—keeping techs focused on repairs instead of paperwork.
No More Double Data Entry
Before ASPEN Mobile and Service Queue, Ozark AG Repair relied on Trello to manage service check-ins and photos. While it worked, it meant entering the same information in multiple places.
“The biggest challenge we were addressing in the shop was scheduling, which is more of a Service Queue feature, but ASPEN Mobile and Service Queue work hand in hand. Before, we used Trello for service check-ins so we could attach photos, but it ended up being completely double data entry. Now, the biggest benefit we’ve seen is that it totally eliminated double data entry.”
That change alone has saved the team countless hours every month.
ASPENPay: A Smooth Transition
Another way they’ve been able to save time is through ASPENPay. Since it’s embedded directly in ASPEN, you can access your payment information right where you’re already working.” and then throw the quote in.
“ASPENPay is a seamless integration. We used integrated payments before, but we had to log in through a browser to review reports and see payment status. Now, with ASPENPay, it’s right on the desktop. It’s worked flawlessly for us.”
A Complete System
Andrew was looking for more than just a basic platform, he wanted a system that could handle all the core processes at his dealership. Though he considered other software systems, it was ultimately those additional functions that made Andrew decide that ASPEN was the one.
“It was the addition of CRM, payments, and especially Service Queue and Mobile that made ASPEN the outstanding choice for us.”
What it Means for Ozark AG Repair
For Andrew and the team at Ozark AG Repair, adopting ASPEN Mobile, Service Queue, and ASPENPay wasn’t just about getting new software—it was about eliminating inefficiencies, streamlining communication, and giving technicians the tools they need wherever they work. The result has been faster service, better record-keeping, and a system that works as hard as they do.
For over 75 years, Buckeye Power Sales has been a trusted name in power equipment—built on a foundation of family values, expert service, and strong customer relationships. With a legacy that spans generations, their commitment to delivering exceptional experiences has never wavered.
We sat down with Dan Hood, General Manager of their Outdoor Power Equipment division, to learn how ASPEN dealership management software has helped Buckeye Power Sales streamline service operations, enhance reporting capabilities, and improve customer communication. From customizable user views to clear, segmented invoicing, Dan shares how ASPEN is helping their team work smarter—and deliver even more value to their customers.
What do you like most about ASPEN?
The reporting is very detailed. We can pull virtually any kind of information we ever need from the software. It’s very user-friendly in that regard.
The ability to filter information a hundred different ways based on user preference is very, very nice.
We’ve got a whole bunch of people using this software and everybody has their little quirks and preferences, and they’re able to customize their views the way they want it.
Do you see any department specifically having a lot of improvement after selecting ASPEN?
The service department, for sure. We are able to give the customer visibility in a clearer fashion than we used to be able to, in terms of being able to make notes and make a clear, concise statement for the customer at the end of the transaction.
Has that improved the customer communication and customer satisfaction?
For sure. Being able to document communication with the customer and have it all spelled out on the invoice, being able to split out the segments for repairs, and being able to make notes on each individual segment.
When the customer gets their invoice at the end, they see the original problem, they see the diagnosis, and they see the resolution of that problem.
What would you say to someone who is considering implementing ASPEN?
If I were to recommend this product to somebody that’s not currently using it, I would definitely let them know how user-friendly it is, how easy it is for the customer to understand the invoicing, that’s been a big deal for us.
What has your experience been like with the support team at ASPEN?
The support team with ASPEN is phenomenal. When I call the tech support, I know I’m going to get Bobby or Laura or one of the people that I’m familiar with, and it’s always a human being answering the phone.
The response time when I put a ticket in if I’m not calling is very, very quick and very effective. They put a lot of time and effort.
We sat down with Dan Hood, General Manager of their Outdoor Power Equipment division, to explore how Buckeye Power Sales is taking their operations to the next level with TargetCRM and ASPEN Mobile. From real-time text messaging and targeted customer broadcasts to hands-free technician notes and service photos, these tools are helping the team communicate more efficiently, increase revenue opportunities, and simplify life on the shop floor.
What TargetCRM has done for your customer communication?
Our customer communication has improved drastically with TargetCRM. It gets harder and harder as the years go on to reach somebody on a phone line, so the ability to text people, that’s the preferred method of communication for most of our customers.
We utilize the messaging version of TargetCRM all day, every day in all three aspects of the business. We use the website widget on our homepage, and that’s a revenue generator for us, and a great way to stay in contact with our customers. It’s been a game changer for us.
Can you describe your experience with the broadcast feature on TargetCRM?
We had a boss promotion a little while back that we sent a broadcast blast out to all our customers that we were able to filter down to customers that have bought boss products in the past from us. So we know they’re boss users and we targeted them when we put this blast out about our one day special that we were having and it was very effective.
What has your experience been like with ASPEN Mobile?
We use it for adding pictures to service work orders. The talk to text feature is huge. Instead of a technician having to type out a long diagnosis, he can walk around the machine talking to his cell phone, and bam, it’s on the work order. That’s a game changer for us.
A lot of our technicians are not type or friendly, so they definitely prefer to just be able to say what they want and move on with their day.
How has ASPEN and these add-ons changed your life?
Aspen as a software umbrella meets all our needs. There’s not much that we can’t do with it.
There’s been a big push for feature requests and improvements, and what’s been very impressive to me is the amount of feedback that they take and actually take action on.
We see big things down the road; there’s a lot of new improvements that we’re very excited about.
“Switching to Aspen (was) the real obvious choice for us.It has simplified the way we do virtually everything in our business from accounting to service to parts. Aspen is a cutting edge piece of software in our opinion.”
“It became clear relatively early in the selection process that the Charter software was a dedicated team around a privately owned company. That ended up making a difference. They have top notch staff in all areas; training, installation, and the technical staff is second to none.”
“I have really been pleased with our decision to go with Aspen. It’s certainly the most user-friendly software that we’ve been on.”
“No problem you have is small. I mean, everything you call on, they will research it until you are happy with your answer. They are so good and very friendly.”
“With ASPEN, I’ve doubled my sales without adding any more back office staff.”