Arlington, Texas, June 1, 2024 – Charter Software, a leading provider of software solutions for equipment dealerships, has announced the launch of ASPEN Mobile, a major addition to its flagship product. The new mobile solution allows users to perform critical workflows directly from their mobile devices, enhancing flexibility and efficiency.

“With ASPEN Mobile, we are addressing the growing need for mobile workflows in dealerships,” said Kanchan Java, General Manager of Charter Software. “To address the labor shortages in the industry, we will continue to build tools that are easy to use, improve efficiency and appeal to the younger generations entering the workforce.”

Transforming Service Workflows

ASPEN mobile integrates with the ASPEN Dealer Management System (DMS), ensuring all data captured on the mobile app is synced in real-time within the DMS. Dealers can now perform essential tasks directly from their mobile devices. This eliminates the need for cumbersome workarounds and streamlines processes, leading to significant efficiency gains.

Service technicians can leverage ASPEN Mobile to:

• Create a new work order allowing for mobile service check-in.
• View assigned work orders, clock in with a swipe, look up/add parts, and update work order statuses in real-time, eliminating unnecessary trips back and forth to the service desk.
• Attach photos, comments (with an audit log) and checklists directly to work orders, providing detailed visual and written documentation of repairs and maintenance.
• Process warranty claims quickly and efficiently, reducing the time needed to handle these tasks and improving customer satisfaction.

For dealerships, ASPEN mobile streamlines service operations and improves efficiency, enabling technicians to focus more on billable services and less on administrative tasks.

A Mobile-First Future

“The launch of ASPEN Mobile’s service capabilities is just the beginning,” said Java. “We are committed to improving and expanding our mobile and web offerings to meet the evolving needs of our customers.”

About Charter Software

Charter Software is an industry leader in developing and providing enterprise software solutions for equipment dealerships across several markets, including agriculture, construction, golf & turf, and outdoor power equipment.

With a focus on innovation, customer success, and exceptional support, Charter Software’s flagship product, ASPEN, offers a comprehensive suite of tools designed to streamline dealer operations, increase efficiency, and boost profitability.

For more information, visit www.chartersoftware.com or call 800.496.3797.