FAILURE TO COMPLY WITH SAFETY STANDARDS CAN COST THE ULTIMATE PRICE- A LIFE Compliance with safety standards, whether OSHA or CCOHS, is not just about minding the law–it’s about protecting your employees and your business. Failure to comply with safety regulations generally results in a fine and correctable action can be taken. When failure to comply… Read more »
HANDY CHECKLIST HELPS SERVICE MANAGERS PERSONALIZE CUSTOMER RELATIONSHIPS In today’s competitive marketplace, keeping customers smiling helps keep them your customers. Here is a selection of tips, ideas and strategies you might utilize: Leave a customer question-and-answer or complaint box in your place of business. Off er personal responses to any comments received. Provide product or service reviews that… Read more »
DEVELOP ATTAINABLE BUSINESS RESOLUTIONS TO RESONATE YEAR-ROUND We all make New Year resolutions in our personal life, do leaders need to make resolutions for their professional life? Being a leader should not necessarily entail resolutions, but rather establishing goals. Resolutions are typically lists loaded with specifics that quickly fall off the radar. This year, consider… Read more »
DO YOU HAVE THE RIGHT TOOLS TO STAY COMPETITIVE? “From recent dealer visits, the outlook for Compact, Outdoor Power Equipment and select Ag Equipment markets sales in 2015 should continue to improve along with the domestic economy. However, current prices and uninspiring forecasts for commodities into 2015 and beyond will definitely be challenges for sales of… Read more »
Ready Or Not-Smart Cards Are Coming! There’s no getting around it. EMV – also referred to as “Smart Cards” or “chip and PIN” — is well on its way to the United States. Widely used in other countries, EMV is the global standard for secure transactions, slated to replace the current signature-based credit and debit… Read more »
AVOIDING THE FRUSTRATION OF COLLECTING FOR REPAIR WORK Service work is a huge part of your dealership’s business and can be extremely profitable. Unfortunately, many dealers are faced with the difficult situation of of having to deal with customers who can’t or won’t pay for services rendered. In his recent article published in the NAEDA’s Equipment… Read more »
MAKING A LIST AND CHECKING IT TWICE: TEN ACTIONS TO PREPARE FOR A HEALTHY NEW YEAR Garry Bartecki, financial advisor to the equipment industry and founder of Dealer-Rental Success LLC, recently shared with dealers his go-to assessment checklist of assets, people and data to take the guesswork out of planning for 2015. This list is… Read more »
BENCH MARKING: WHAT’S IT ALL ABOUT? If you are like most business owners, you want to make improvements and grow your dealership. There is a very important four-letter word that is required to do this, DATA. In order to determine goals and higher standards for your business to reach, you need to track and know… Read more »
RENTAL CONTINUES TO RISE Industry experts agree- equipment rental is on the rise! Equipment rental industry revenues in the US have been growing at a rate of at least three times that of the general economy over the past few years, and industry experts and analysts don’t expect the pace to slow down anytime soon…. Read more »
CHARTER PRESIDENT SHARES STRATEGIES IN VIDEO Charter Software president Anne Salemo shares strategies for how dealers can stay current with technology in this video taken by the staff of Rural Lifestyle Dealer magazine. WATCH HERE!