Founded with a focus on providing dependable equipment and unmatched service, Shoemaker Equipment Supply has grown into a multi-location Bobcat dealership serving customers across Georgia and South Carolina. While the dealership has deep roots in compact equipment, it’s also embracing new tools to drive efficiency and support its expanding footprint.
We spoke with Curt Bennett, who recently joined the Shoemaker team to help streamline operations across the organization. He shared how ASPEN Mobile is helping Shoemaker Equipment Supply create a more efficient, connected service experience—one that supports both their internal teams and the customers who count on them.
What led to the decision to bring ASPEN Mobile into the dealership?
Curt: “We quickly adapted it into our shop because we were having issues with not clocking in and out on jobs, not getting the proper pictures for warranty and things that we needed there, not getting the proper communication with the customer, not getting the proper dialogue written down proper for warranty and for the customer for that matter.
That is why we jumped on ASPEN Mobile to get it into our organization as fast as possible. We rolled it out here in Athens, then to another location about two weeks after, and then another about three weeks or month after. Now we have the five locations up and running.”
What was the service check-in process like before using ASPEN Mobile?
Curt: “Starting with the clock-in and clock-out times, they would just write that down on a handwritten work order. And it was not smooth, I can tell you that. It was not accurate, either.
On the picture side of things, they would take pictures, upload those pictures to a Google Drive, and then the service manager would take those Google Drive pictures and then label them to go with that particular work order number. It was just very cumbersome process.
Then they would do comments in ASPEN, but they would either do them handwritten, or they would do some in ASPEN, but it was very hit or miss that it would happen. Now, they have a good, streamlined process to do all three of those things in ASPEN Mobile.
I can’t say that it’s perfect every time, but they do a much better job now with ASPEN Mobile than ever before.”
What’s your favorite feature of ASPEN Mobile?
Curt: “Well, really, all the features, including clocking in, pictures, and the comment section —all three of those main things.”
What was it like for your team to learn to use ASPEN Mobile?
Curt: “It was fairly easy to get them started. Most of them were fairly well tech-oriented. We have one location that had older techs, but even those guys adapted to it really well.”
What advice do you have for another dealer considering ASPEN mobile at their dealership?
Curt: “I would tell them if they need a smoother process to handle each of their work orders, I would definitely recommend ASPEN Mobile. It’s not really an option to not use it for what it brings to the table.”
