First of a three-part series: A few weeks ago, I attended the Joint South Annual Meeting in Charleston. There were several great speakers, but the afternoon with Bob Clements talking about “Bulletproofing Your Business” was of great interest to me. Bob talked about the three dealership tips: well-defined processes in service, parts and sales; a plan for growth;… Read more »
Second of a two-part series on determining if you have the right parts manager in your dealership. Last week we talked about what qualities your parts manager should have in order to be trusted with the massive investment in parts inventory. Now we’ll review their objectives and responsibilities.
First of a two-part series on determining if you have the right parts manager in your dealership.
At GIE Expo this year, I was on a panel facilitated by Sara Hey from Bob Clements International, with two other business systems in a session called “Looking to the Future – Business Management Software Panel.” While talking with two competitors on the panel, it became clear that we all have the same issue –… Read more »
One of the key changes within our industry is the use of advanced analytics to drive equipment dealership performance. Equipment dealers and partners who embrace these changes sooner than later will reap the many benefits provided by these new technologies. The most impactful and disruptive experiences we’re now seeing include the integration of IoT and… Read more »
The Outdoor Power Equipment industry has been taken over by a formidable opponent: Amazon. The all-encompassing online marketplace has earned an estimated $2 billion in U.S. sales, causing even loyal, long term clients to consider switching over. To make matters worse, their stake in the lawn and garden market doesn’t seem to be slowing down… Read more »