A step-by-step guide for choosing business management software. Whether your current system isn’t meeting your needs or you’re selecting a tool for the first time, this guide will walk you through all the aspects to consider when selecting a software package. Including: Which manufacturer & supplier integrations you need Your business’ special needs Processes or… Read more »
Charter Software President Anne Salemo offers industry insights. In the last several weeks, we’ve heard from companies whose dealership management system (DMS) vendor changed their pricing structure resulting in their monthly fees being doubled (in some cases more). These dealerships said their current system wasn’t “worth” that much. It got me thinking, should it really… Read more »
In most dealerships, employees tend to focus on their usual daily business transactions, neglecting the management, marketing or communications capabilities included in your dealership management software. Used effectively, these features can help you grow your business with minimal additional investment. In this white paper you’ll learn: The top Reasons that software users tend to use… Read more »
Have you been wondering if you should invest time in asking your customers to write an online review? If you have, you’re thinking ahead of the game. Data shows 90% of consumers read online reviews before visiting a business, and 88% of consumers trust online reviews as much as personal recommendations.
Email continues to be a marketer’s tried and true friend. According to Kath Pay, CEO & Founder of Holistic Email Marketing “Email marketing is the channel that just keeps on giving. The correlation between sales and budget is astounding, and I’ve yet to work with a brand which has invested time, resources and budget in email that doesn’t reap the… Read more »
Here it comes … the End of the Year!! If your year-end coincides with the end of the calendar year, it is time to get ready. If your year-end is at another time of the year, hang onto this info! Here are a few best accounting practices for dealerships that will show you what needs… Read more »
Last week at the AED Small Dealers Conference in Charlotte Troy Harrison, speaker, author and founder of Sales Navigator consulting business gave a timely presentation entitled “Smart Hiring”. As you can imagine, it was well-received. Troy is primarily a sales consultant, but through the course of his consulting work has come to understand the importance of… Read more »
Last week at GIE + Expo, our CEO and President Anne Salemo and I attended a presentation given by Brian Beaulieu the CEO and Chief Economist of ITR Economics entitled “More Growth – More People – More Business”. Since his talk was much anticipated by the attendees we spoke with, we wanted to share some… Read more »
Flat Rates offer your dealership the opportunity to increase dealership profit and customer satisfaction. By pricing by the job instead of the number of hours, you can account for the different levels of experience among your service technicians and provide customers with an up-front price they can agree to. What is a Flat Rate? A Flat Rate is… Read more »
A Successful Dealer Management System Implementation makes all the difference in the world in helping your business flourish. The majority of our customers would agree…but the million-dollar question is, “What are the key differentiators that impact an implementation?”