Happy customers equal successful businesses. Here are some ideas, tips, and suggestions for how to keep a smile on every client’s face:
I was on the road again last week, attending the United Equipment Dealers Association convention. Once again, this meeting provided a great opportunity to talk to existing customers and learn more about current industry trends. I gained insight on problems dealers are experiencing that we can address through our technology.
A Service Manager’s role includes much more than just mechanical knowledge. Customer Relationship Management (CRM) skills, the ability to up-sell, and the effective use of technology are additional—and critical—components to a successful service manager’s qualifications.