Before Kelly Angelette was the owner of Southern Trailer Works, you could find him sprint car racing on dirt tracks across the southern United States. Frustrated with the lack of custom trailer options available to him, he became a dealer himself in 2000, leveraging his industry knowledge. Working alongside his wife, Jody, they started small,… Read more »
After years of virtual communication, the Charter team was finally able to hit the road and resume in-person customer meetings! Over the past several months, our team set out to meet up with some ASPEN customers to learn firsthand about the goals, values, challenges, and triumphs that are top of mind for dealers in 2022…. Read more »
In the first part of our chat with Hilary Demos, R-Equipment’s Financial Controller, she shared the various challenges their dealership encountered in the two months that they were with CDK’s Intellidealer and why they came back to ASPEN. In this second part, Hilary talks about Charter’s ASPEN business management system and how it was able… Read more »
R-Equipment is a family-owned and operated dealership through and through. In 1996, lifelong farmer, Ed Reichling, and his wife, Tammy, founded R-Equipment from their family farm. At the time, they were only selling used equipment, but quickly noticed a niche for bottom hopper commodity trailers in the grain belt of Illinois. They expanded to a… Read more »
When your service department has technicians hunting down models and serial numbers, walking back and forth to the parts room, and juggling multiple work orders, it’s easy for customer communication to fall through the cracks. But at Ebling’s Service Plus, there’s no such thing as over-communicating with customers. The dealership’s emphasis on customer communication goes… Read more »
Whether it’s a sales team of one or one hundred, the Sales Manager is responsible for guiding the sales team to success and helping the overall profitability of your dealership. It’s no easy task. With feedback from hundreds of dealership Sales Managers and industry experts, we put together a checklist of daily, weekly, and monthly… Read more »
How should dealerships balance real customer relationships in a world where technology touches nearly everything we do? The ease and comfort of accessing anything you want from your mobile device has made it common practice for people to do most of their shopping online – before they even step foot into a store. Today’s dealerships… Read more »
It’s never been easier for customers to go online and find a competitive product at a competitive price. How can we make sure that doesn’t happen? It’s more important than ever to master customer relationships and part of that means understanding feedback. We may not equate customer feedback to loyalty. We may think feedback equals,… Read more »
If your parts and inventory aren’t moving smoothly, your entire dealership can come to a standstill. That’s why a lot rests on a Parts Manager’s shoulders. In any given day, a Parts Manager may need to: Run daily reports Review Special Order Requests from Service Department Review Order Statuses Check if parts are being received… Read more »
Dealership service departments are busier than ever. To help you stay on top of your daily and monthly responsibilities managing a service team, we’ve put together a checklist based on our experience working with hundreds of dealership Service Managers. This checklist is totally customizable, so you can add your own to-dos. Download the checklist and… Read more »