When your service department has technicians hunting down models and serial numbers, walking back and forth to the parts room, and juggling multiple work orders, it’s easy for customer communication to fall through the cracks. But at Ebling’s Service Plus, there’s no such thing as over-communicating with customers. The dealership’s emphasis on customer communication goes… Read more »
Whether it’s a sales team of one or one hundred, the Sales Manager is responsible for guiding the sales team to success and helping the overall profitability of your dealership. It’s no easy task. With feedback from hundreds of dealership Sales Managers and industry experts, we put together a checklist of daily, weekly, and monthly… Read more »
How should dealerships balance real customer relationships in a world where technology touches nearly everything we do? The ease and comfort of accessing anything you want from your mobile device has made it common practice for people to do most of their shopping online – before they even step foot into a store. Today’s dealerships… Read more »
If your parts and inventory aren’t moving smoothly, your entire dealership can come to a standstill. That’s why a lot rests on a Parts Manager’s shoulders. In any given day, a Parts Manager may need to: Run daily reports Review Special Order Requests from Service Department Review Order Statuses Check if parts are being received… Read more »
Dealership service departments are busier than ever. To help you stay on top of your daily and monthly responsibilities managing a service team, we’ve put together a checklist based on our experience working with hundreds of dealership Service Managers. This checklist is totally customizable, so you can add your own to-dos. Download the checklist and… Read more »
Meet Matt Bridges, Owner of 3B Outdoor Equipment. Founded over 50 years ago in Louisiana, 3B Outdoor Equipment has operated as a successful family-owned business. They maintain two locations, one in Monroe, and the other in West Monroe. They proudly service a wide range of recognizable brands, including ECHO, Scag, Exmark, Hustler, Toro, and more…. Read more »
At our 2021 Virtual Summit, the Constellation Data Solution team shared their insights into current OPE market data that dealers should be aware of when planning for the year ahead. Watch the webinar below: Where is our OPE dealer market data sourced? It’s important that dealers know where our market data is sourced so that… Read more »
If you haven’t made the switch to cloud hosting, the time to consider it is now. At this year’s Virtual Summit, we hosted a session with computer security consultant, Roger Grimes where he spoke about dealership cloud computing and why they’re safer than traditional systems. With 30+ years in the computer security industry, Roger is… Read more »
When your business grows, so do your security risks. ATS Outdoors is an outdoor power equipment dealership based in Weatherford, TX. They opened their second location in Springtown in 2013. It was around that time that they started using Ideal to make managing inventory, work orders, and other important processes. But they didn’t decide to… Read more »
When one door shuts, another opens. That was the case for Michael Melton, owner and operator of Power Haus Equipment in San Marcos, TX. Six years ago, before opening Power Haus Equipment, Michael worked as a retail manager at an independent local hardware store and lumberyard. Right as they were planning their 65th anniversary sale,… Read more »