Importance Of Managing Sequential Tasks

The day-to-day operations of receiving and shelving inventory are the lifeblood of successful dealerships. These operations are made up of a series of sequential tasks. Besides keeping things organized, managing these procedures well can create a seamless experience for both customers and employees. The key to managing sequential tasks is having a willingness to adapt… Read more »

Expert Shares #1 Way to Improve Daily Warehouse Operations

Did you know researchers have concluded that warehouse professionals should expect to see a 76% increase in both the number of locations and expected volume over the next few years? Meanwhile, your day-to-day operations look identical to when you first started.

Reflections from the MHEDA convention

I love attending the annual Material Handling Equipment Dealers Association (MHEDA) convention because the speakers and breakout sessions are so relevant and productive. This year’s convention was no exception. Both Brian Beaulieu, a renowned economist, and Ken Gronbach, a demographer and human analytics researcher, were incredibly optimistic about the current and short-term economy and had some… Read more »

Avoiding the frustration of collecting for repair work

 Service work is a huge part of your dealership’s business and can be extremely profitable. Unfortunately, many dealers are faced with the difficult situation of having to deal with customers who can’t or won’t pay for services rendered.

Why You Should Be More Active in the Equipment Dealer Association

Are you involved in the EDA and/or your equipment dealer association? Some dealer associations seem to be struggling with engagement. I wonder why is this.  We’ve regularly attended at least 4 regional or national equipment dealer association events a year for the last twenty years, and think if you’re not participating it’s time to reconsider…. Read more »

The 3 Must Do’s” to use service scheduling tools effectively”

I was on the road again last week, attending the United Equipment Dealers Association convention.  Once again, this meeting provided a great opportunity to talk to existing customers and learn more about current industry trends. I gained insight on problems dealers are experiencing that we can address through our technology.

Embrace Change, Manage Stress: Reflections from the AETA Conference

I attend a great deal of conventions in the equipment dealer industry, and it is rare when they have speakers that talk about de-stressing your life.  That’s why it was a pleasant surprise when Richard Flint spoke at breakfast during the recent Joint Annual Convention last week.   Richard has written several books and speaks all around the world. He is known for his colorful shirts (as you can see from his… Read more »

Does Your Dealership Management System Vendor Make the Grade?

Charter Software President/CEO Anne Salemo offers industry insights. In the last several weeks, we’ve heard from companies whose dealership management system vendor changed their pricing structure resulting in their monthly fees being doubled (in some cases more). These dealerships said their current system wasn’t “worth” that much.  It got me thinking, should it really take… Read more »