Charter Software President/CEO Anne Salemo offers industry insights. In the last several weeks, we’ve heard from companies whose dealership management system vendor changed their pricing structure resulting in their monthly fees being doubled (in some cases more). These dealerships said their current system wasn’t “worth” that much. It got me thinking, should it really take… Read more »
Last week, I attended the Precision Farming Dealer Summit in Louisville, KY. I attended this event last year and, once again, it was an incredible two days of Precision Ag specialists discussing changes in the marketplace and how to improve their services.
As a business owner for the last twenty years, I’ve learned to handle big changes from a business management perspective. Implementing a new business management system can be a challenge, but there are multiple things, controllable and uncontrollable, that can create dealership change management in an organization.
As you grow as an equipment dealer, it’s important to manage potential risks. In his article, “Changes in Industry and Dealership Business Model Create Risks for Dealers,” attorney Lance Formwalt, of Seigreid Bingham, P.C., tells dealers of the new risks they may expose themselves to by adding new or enhanced services in attempting to meet their growing customers’ needs…. Read more »
A Service Manager’s role includes much more than just mechanical knowledge. Customer Relationship Management (CRM) skills, the ability to up-sell, and the effective use of technology are additional—and critical—components to a successful service manager’s qualifications.
According to business intelligence experts, Customer Relationship Management (CRM) plays a significant role in any business. More business decisions are being made based on customer data than ever before. That is why it’s important for your business to have a tool that is integrated with your business system. An integrated dealership CRM software provides dealers unique insight… Read more »
In a world where we’ve gotten quite used to knowing about and responding to an event almost immediately as it occurs, it only makes sense to use the same approach when using a dealer business system to track and respond to information related to your business.
Many business owners wonder how long they need to retain certain documents or records. A comprehensive records retention schedule captures all the types of documents created and used by a company in the course of its business and indicates how long these records are required to be retained. The Iowa-Nebraska Equipment Dealers Association regularly publishes… Read more »