EMV chip cards: What dealerships need to know
It’s official–EMV chip cards have flooded the credit card industry. According to Visa, a whopping 97% of overall U.S payment volume in March 2018 was on EMV Cards.
Expert Shares #1 Way to Improve Daily Warehouse Operations
Did you know researchers have concluded that warehouse professionals should expect to see a 76% increase in both the number of locations and expected volume over the next few years? Meanwhile, your day-to-day operations look identical to when you first started.
Reflections from the MHEDA convention
I love attending the annual Material Handling Equipment Dealers Association (MHEDA) convention because the speakers and breakout sessions are so relevant and productive. This year’s convention was no exception. Both Brian Beaulieu, a renowned economist, and Ken Gronbach, a demographer and human analytics researcher, were incredibly optimistic about the current and short-term economy and had some… Read more »
The Dealer Management Features an Off-the-Shelf Software Can’t Provide
I was on the road earlier this month visiting dealers. As you probably already know, I love to visit our customers. On this trip, however, I had the opportunity to do some cold calls. I usually leave that to our sales team, but I just couldn’t pass a couple of them up while driving past… Read more »
Avoiding the frustration of collecting for repair work
Service work is a huge part of your dealership’s business and can be extremely profitable. Unfortunately, many dealers are faced with the difficult situation of having to deal with customers who can’t or won’t pay for services rendered.
Why You Should Be More Active in the Equipment Dealer Association
Are you involved in the EDA and/or your equipment dealer association? Some dealer associations seem to be struggling with engagement. I wonder why is this. We’ve regularly attended at least 4 regional or national equipment dealer association events a year for the last twenty years, and think if you’re not participating it’s time to reconsider…. Read more »
The 3 Must Do’s” to use service scheduling tools effectively”
I was on the road again last week, attending the United Equipment Dealers Association convention. Once again, this meeting provided a great opportunity to talk to existing customers and learn more about current industry trends. I gained insight on problems dealers are experiencing that we can address through our technology.
Embrace Change, Manage Stress: Reflections from the AETA Conference
I attend a great deal of conventions in the equipment dealer industry, and it is rare when they have speakers that talk about de-stressing your life. That’s why it was a pleasant surprise when Richard Flint spoke at breakfast during the recent Joint Annual Convention last week. Richard has written several books and speaks all around the world. He is known for his colorful shirts (as you can see from his… Read more »
Does Your Dealership Management System Vendor Make the Grade?
Charter Software President/CEO Anne Salemo offers industry insights. In the last several weeks, we’ve heard from companies whose dealership management system vendor changed their pricing structure resulting in their monthly fees being doubled (in some cases more). These dealerships said their current system wasn’t “worth” that much. It got me thinking, should it really take… Read more »
Reflections from the Precision Farming Dealer Summit
Last week, I attended the Precision Farming Dealer Summit in Louisville, KY. I attended this event last year and, once again, it was an incredible two days of Precision Ag specialists discussing changes in the marketplace and how to improve their services.