Handy Checklist to Help Service Managers
Happy customers equal successful businesses. Here are some ideas, tips, and suggestions for how to keep a smile on every client’s face:
The Importance of Benchmarking for Dealers
Business owners are rapidly catching on to the fact that data is the key to success in today’s rental market. The process of assessing past, present, and future positioning requires facts specific to your unique history. Without this information, effective decision-making is close to impossible. Determining achievable goals then relies on benchmarking for dealers.
Do You Have the Dealer Management Tools You Need to Stay Competitive?
Having the right dealer management tools in place can help you stay competitive in this ever-changing market. When dealing with new regulations that highly impact business operations (such as lease terms, maintenance provisions, and the frequency of required audits), acquiring or improving your business management system becomes paramount to success. Dealerships should use these tools… Read more »
Want to Grow Your Business? You Need a Cash Flow Management Strategy.
In their new book, Budgeting for Profit and Cash, frequent Rental Show speakers Steve Abercrombie and Barbara Nuss, CPA write, “Many growing and profitable rental businesses have failed because there wasn’t enough cash to pay the bills”. Are you the exception? Luckily for us, Abercrombie and Nuss have provided some suggestions for managing growth that… Read more »
Importance Of Managing Sequential Tasks
The day-to-day operations of receiving and shelving inventory are the lifeblood of successful dealerships. These operations are made up of a series of sequential tasks. Besides keeping things organized, managing these procedures well can create a seamless experience for both customers and employees. The key to managing sequential tasks is having a willingness to adapt… Read more »
EMV chip cards: What dealerships need to know
It’s official–EMV chip cards have flooded the credit card industry. According to Visa, a whopping 97% of overall U.S payment volume in March 2018 was on EMV Cards.
Expert Shares #1 Way to Improve Daily Warehouse Operations
Did you know researchers have concluded that warehouse professionals should expect to see a 76% increase in both the number of locations and expected volume over the next few years? Meanwhile, your day-to-day operations look identical to when you first started.
Reflections from the MHEDA convention
I love attending the annual Material Handling Equipment Dealers Association (MHEDA) convention because the speakers and breakout sessions are so relevant and productive. This year’s convention was no exception. Both Brian Beaulieu, a renowned economist, and Ken Gronbach, a demographer and human analytics researcher, were incredibly optimistic about the current and short-term economy and had some… Read more »
The Dealer Management Features an Off-the-Shelf Software Can’t Provide
I was on the road earlier this month visiting dealers. As you probably already know, I love to visit our customers. On this trip, however, I had the opportunity to do some cold calls. I usually leave that to our sales team, but I just couldn’t pass a couple of them up while driving past… Read more »
Avoiding the frustration of collecting for repair work
Service work is a huge part of your dealership’s business and can be extremely profitable. Unfortunately, many dealers are faced with the difficult situation of having to deal with customers who can’t or won’t pay for services rendered.